Support

Email us at support@tradestimer.com. We answer within 1-2 business days.

Common questions

What changes in the paid release?

The upcoming paid release includes a five-day app trial without payment details or automatic charges. Pro provides continued tracking, timeline review, and encrypted backup. Both subscription plans include the same features. See subscription prices.

I already use the free iPhone version

Thank you for being an early adopter. If you have questions about the transition, contact support@tradestimer.com. We will share details before the paid update.

Tracking is paused or needs attention

Open Today and pull down to refresh. In Settings > Location & tracking, check location access and tap Resume tracking if tracking is paused. A stationary status means GPS is paused to save battery.

My day has gaps

Gaps show periods without recorded location data. Check nearby stops and confirm their times before billing. TradesTimer can group nearby stops across a gap, but you should review the estimated duration.

How do I cancel or manage my subscription?

Manage your subscription through the store where you purchased it. In TradesTimer, open Settings > Sharing & Pro, then tap Manage subscription. Canceling stops future renewals; access continues until the current period ends.

Delete your data

To delete recorded locations, edits, and saved places from your phone, open Settings > Privacy & data. Tap Erase all captured data and confirm. You cannot undo this. For subscription-record deletion requests, contact us by email.