GUIDE

Should I charge a service-call fee?

By Ryder Wishart — years on the tools, then time tracking in a contractor’s back office · Updated 2026-06-08

The Cost of 'Just Showing Up'

Every trip involves fuel, vehicle wear, and unpaid time. A service fee ensures these non-billable moments do not erode your profit margins.

Data-Driven Pricing

Don't guess your travel costs. Use the mileage logs and trip durations captured by TradesTimer to see the true cost of your transit between jobs.

Transparency with Customers

Frame the fee as a 'trip charge' or 'diagnostic fee.' Clearly communicating this upfront prevents disputes when the bill arrives.

FAQ

Can I waive the fee for regular clients?

Yes, but ensure your standard policy includes it so they understand they are receiving a courtesy discount.

Should the fee be a flat rate or mileage-based?

A flat rate is easier to communicate, but a mileage-based fee ensures you are compensated for long-distance calls.

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Last updated 2026-06-08.